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Scan Troubleshooting

Use this page when cloud scans do not start, take longer than expected, or produce surprising results.

Scan does not start​

  • Confirm the cloud account is active in Cloud Accounts.
  • Confirm you have Admin access if you are trying to trigger or repair the scan.
  • Revalidate the cloud account credentials.

Scan is running for a long time​

Large accounts take longer than small accounts. If a scan appears stuck:

  1. Check the scan status chip and notification bell.
  2. Open Security > Overview and review scan activity.
  3. Check whether the cloud account validation still passes.
  4. Contact support if the scan remains stuck after your normal scan window.

No findings appear​

This can mean the scanned resources passed the current checks. Confirm:

  • The correct account or environment filter is selected.
  • The scan completed successfully.
  • The expected resources are in the connected account.

Findings reappear after remediation​

A finding can reappear when the resource still fails the underlying check or the issue was reintroduced. Open the finding drawer to review the exact resource and remediation guidance.