Support

Email support

The primary support channel is email: support@devopsgenie.ai.

When contacting support, include:

• Your organization name or slug.
• The cloud provider and account, project, or subscription affected, if applicable.
• The product page where you saw the issue.
• The approximate time the issue occurred.
• Screenshots of user-facing errors when safe to share.
• The agent namespace and Helm release name, if the issue involves the DevOps Genie Agent.
• A description of the issue and steps to reproduce

Self-service diagnostics for agent issues

Before reaching out, collect the following:

export DG_NAMESPACE=devopsgenie
export DG_RELEASE=dg-agent

kubectl get pods -n "$DG_NAMESPACE" -l app.kubernetes.io/instance="$DG_RELEASE" -o wide
kubectl logs -n "$DG_NAMESPACE" -l app.kubernetes.io/instance="$DG_RELEASE" --tail=100
helm status "$DG_RELEASE" --namespace "$DG_NAMESPACE"

Start here first

• Scan Troubleshooting
• Cloud Account Validation
• Agent Offline or Not Ready
• Helm and Kubernetes Checks

Enterprise support

Enterprise plans include SLA-backed support and dedicated onboarding. Contact support@devopsgenie.ai to discuss options.