Skip to main content

Agent Offline or Not Ready

Use this page when the DevOps Genie Agent is not connected or a capability remains Partial or Not set up.

Product checks​

  1. Open Integrations.
  2. Check the DevOps Genie Agent tile.
  3. Open Capabilities and review missing prerequisites.
  4. Confirm the page has refreshed after the latest Helm change.

Kubernetes checks​

export DG_NAMESPACE=devopsgenie
export DG_RELEASE=dg-agent

kubectl get pods -n "$DG_NAMESPACE" -l app.kubernetes.io/instance="$DG_RELEASE"
kubectl logs -n "$DG_NAMESPACE" -l app.kubernetes.io/instance="$DG_RELEASE" --tail=100

Common causes​

  • Agent API key Secret is missing or stale.
  • Image pull Secret is missing or invalid.
  • Cluster egress to DevOps Genie is blocked.
  • The Helm release was installed into a different namespace than expected.
  • VCS configuration is missing, so an agent-powered capability is only partial.

After changing values​

Run a Helm upgrade and wait for the controller to restart:

helm upgrade "$DG_RELEASE" devopsgenie/dg-platform-agent \
  --namespace "$DG_NAMESPACE" \
  -f values.yaml