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Frequently Asked Questions

General​

What is DevOps Genie?​

DevOps Genie is an AI-powered DevOps platform for cloud security, compliance, infrastructure automation, and operational workflows.

Do I need to install the DevOps Genie Agent?​

No. Cloud scanning, findings, compliance posture, dashboard views, and many AI Assistant questions work without the agent. Install the agent when you want infrastructure automation, VCS-backed pull requests, or in-cluster workflows.

Which clouds are supported?​

AWS, GCP, and Azure are supported for cloud scanning and compliance visibility.

Cloud accounts​

What access does scanning require?​

Scanning uses read-oriented access. AWS uses a role ARN and External ID, GCP uses service account JSON, and Azure uses app registration credentials with Reader access.

What happens after I connect a cloud account?​

DevOps Genie validates the account and starts an initial scan. Results appear in Security, Compliance, and Risk Inventory views.

Can I connect more than one account?​

Yes. Add more accounts from Cloud Accounts > Add Cloud Account.

Findings and compliance​

What is the difference between acknowledged and accepted risk?​

Acknowledged means reviewed but still active. Accepted risk means your organization has approved the exception, optionally with an expiry.

Why did a finding reappear?​

The resource still fails the check or the issue was reintroduced. Reopen the finding drawer for the affected resource and remediation guidance.

Where do I choose compliance frameworks?​

Admins can manage active frameworks in Settings > General.

Agent and automation​

What does the agent need?​

The agent needs a DevOps Genie API key, image pull credentials, and optional VCS access for pull-request based workflows.

Why is a capability marked partial?​

A dependency is missing. Common causes include no live agent, stale heartbeat, missing VCS auth, or missing repository URL.

Does DevOps Genie merge pull requests?​

No. Generated changes are reviewable pull requests. Your team controls review, approval, merge, and deployment.

Support​

How do I contact support?​

Email support@devopsgenie.ai. Include organization context, affected product area, and any safe-to-share error details.